AIRA Legal & Policies

By creating an account, submitting or managing a business listing, purchasing a service, posting content, or otherwise using AIRA, you agree to these Terms of Use and acknowledge the Privacy Policy. If you do not agree, do not use AIRA.

Eligibility

General discovery features are intended for users age 13 or older. A person must be at least 18 years old and legally able to enter a contract to purchase business services, accept payment obligations, or submit a listing as a business owner or authorized representative.

Accounts

You are responsible for providing accurate information, protecting your login credentials, keeping your contact details current, and notifying AIRA of suspected unauthorized access. You may not impersonate another person or create an account for an unlawful or misleading purpose.

Business Listings

A person submitting or managing a listing represents that they are the business owner or are authorized to act for the business. Listing information must be accurate, lawful, current, and not misleading. AIRA may request supporting information and may edit formatting, decline, suspend, correct, or remove a listing to protect users or the integrity of the platform.

Discovery Platform

AIRA provides business discovery, information, communication links, and community features. Unless a separate written agreement says otherwise, AIRA is not the seller or provider of the products or services offered by listed businesses and is not a party to transactions between users and businesses.

User Content

You retain ownership of content you submit. You grant Nisarga Group LLC a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display, distribute, moderate, and use that content as reasonably necessary to operate, improve, and promote AIRA. You confirm that you have the rights and permissions required to submit the content.

Prohibited Conduct

You may not use AIRA for illegal activity, fraud, impersonation, false or misleading claims, harassment, threats, hate speech, obscene content, spam, malware, infringement, disclosure of private information, fake reviews, rating manipulation, undisclosed paid promotion, scraping, unauthorized access, or interference with the platform.

Moderation and Enforcement

AIRA may review, restrict, remove, preserve, or disclose content and may warn, suspend, or terminate accounts when reasonably necessary to enforce policies, investigate fraud or safety concerns, protect users, comply with law, or maintain platform integrity.

Paid Business Services

Memberships, sponsorships, verification, reviews, and other paid services are governed by the applicable purchase description, order form, and Refund & Cancellation Policy. Payment does not guarantee leads, customers, sales, rankings, positive reviews, verification approval, or any particular result.

Third-Party Services

AIRA may provide links to telephone, websites, maps, messaging services, payment services, and social-media platforms. Those services are operated by third parties and are governed by their own terms and privacy practices.

Intellectual Property

The AIRA name, logos, software, design, text, graphics, databases, and other platform materials are owned by or licensed to Nisarga Group LLC and may not be copied, modified, or used without permission except as allowed by law.

Disclaimer of Warranties

To the fullest extent permitted by law, AIRAis provided “as is” and “as available.” We do not guarantee uninterrupted access, error-free operation, or that every listing, review, credential, price, service, or other item of information is complete, current, accurate, or suitable for a particular purpose.

Limitation of Liability

To the fullest extent permitted by law, Nisarga Group LLCwill not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for losses arising from a user’s dealings with a listed business. Final liability wording should be reviewed by legal counsel.

Termination

You may stop using AIRA and request account deletion. AIRA may restrict or terminate access for policy violations, fraud, safety concerns, nonpayment, legal requirements, or material platform risk.

Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Final dispute-resolution, venue, arbitration, or class-action language should be reviewed by legal counsel.

Changes

We may update these Terms. The Last Updated date will identify the latest version. Additional notice will be provided when required by law.

This Privacy Policy explains how AIRA collects, uses, shares, retains, and protects information. The final policy must match the data and software tools actually used by AIRA.

Information You Provide

Depending on how you use AIRA, we may collect your name, email address, phone number, account credentials or authentication identifiers, profile information, favorites, notification choices, posts, comments, uploaded images, reports, support messages, business listing information, owner or representative information, verification materials, review materials, and transaction information.

Information Collected Automatically

We may collect device type, operating system, app version, IP address, usage events, search and listing activity, diagnostics, crash information, security events, and permitted identifiers. We collect precise or approximate location only when the app uses that feature and the user permits it.

How We Use Information

We may use information to create and operate accounts; provide search, listings, favorites, posts, comments, notifications, and support; onboard and communicate with businesses; process paid services; verify information; conduct reviews; moderate content; prevent fraud and abuse; secure and troubleshoot AIRA; analyze and improve performance; communicate service updates; comply with law; and enforce agreements.

Service Providers and Sharing

We may use third-party providers for hosting, databases, authentication, analytics, crash reporting, notifications, email, customer support, security, payments, and professional advice. We may also share information when a user intentionally contacts a business, when required to comply with law or protect safety and rights, or in connection with a corporate transaction.

Sale or Advertising Statement

Before publishing a statement about whether AIRA sells or shares personal information for targeted advertising, the developer and legal reviewer must confirm the practices of every analytics, advertising, and software provider used by AIRA.

Retention

We retain information only for as long as reasonably needed for the purposes described in this policy, including service delivery, security, fraud prevention, contractual records, dispute resolution, legal compliance, and legitimate business operations.

Security

We use reasonable administrative, technical, and organizational measures intended to protect information. No system is completely secure, and we cannot guarantee absolute security.

Your Choices

You may update certain account information, manage notifications and device permissions, edit or delete your own posts where supported, opt out of optional marketing communications, and request access, correction, or deletion of personal information by using the in-app controls or contacting support@airabynisarga.com.

Account Deletion

Users may initiate deletion of their AIRA user account through the Account section of the app and through airabynisarga.com/delete-account. A user-account deletion request applies to the login account and personal data associated with that account. It does not automatically cancel a separate business membership or remove an active business listing. AIRA may retain limited business, membership, transaction, security, fraud-prevention, contractual, dispute-resolution, or legally required records as described in this Privacy Policy.

Children

AIRA is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Paid business services and legally binding business submissions are limited to adults.

Changes and Contact

We may update this policy and will change the Last Updated date. Privacy questions and requests may be sent to support@airabynisarga.com.

AIRA is a business discovery and information platform. Business names, descriptions, contact details, hours, services, prices, availability, photographs, credentials, licenses, insurance information, and other details may be provided by businesses, authorized representatives, users, public sources, or service providers.

AIRA makes reasonable efforts to present useful information but does not guarantee that every listing is complete, current, accurate, lawful, licensed, insured, safe, or suitable for a particular purpose.

Users should independently confirm important information directly with the business before visiting, booking, purchasing, paying, signing a contract, or relying on professional advice.

Inclusion in AIRA does not by itself mean that Nisarga Group LLC recommends, certifies, endorses, licenses, guarantees, or assumes responsibility for a business, its owners, employees, products, services, statements, or conduct.

Any agreement, purchase, booking, payment, service, dispute, loss, injury, cancellation, or claim is between the user and the business unless a separate written agreement expressly states otherwise.

Report inaccurate or outdated information to support@airabynisarga.com.

Businesses may pay AIRA for increased visibility, featured placement, category placement, or other promotional exposure.

AIRAidentifies paid placement with a clear “Sponsored” or “Advertisement” label near the listing or content. Sponsored placement affects visibility or presentation only. It does not mean that the business has received a higher quality rating, is endorsed by AIRA, is licensed or insured, or is guaranteed to provide satisfactory products or services.

Different sponsorship levels may provide different visibility or promotional features. AIRA may reject, suspend, or remove sponsored content that is misleading, unlawful, unsafe, inconsistent with AIRA policies, or likely to harm users or platform integrity.

Purchase of sponsorship does not guarantee impressions, clicks, inquiries, customers, sales, revenue, or business results.

An AIRA Verified badge means only that AIRA reviewed the specific identity or listing information described in the current verification process at the time of review.

The badge does not guarantee service quality, safety, customer satisfaction, financial condition, insurance, legal compliance, licensing, or future conduct unless a particular item is expressly identified as verified.

AIRA may review items such as the identity of the owner or authorized representative, business contact information, address or service area, business registration, and a professional license when the verification service expressly includes that check. Verification requirements are shared with the business before purchase. Visit our website to learn what AIRA reviews for the Verified Badge.

Payment does not guarantee approval. AIRA may decline, suspend, expire, or remove a badge when information is incomplete, changes, expires, cannot be confirmed, or a credible complaint creates a material concern.

Users should independently verify any credential important to their decision.

AIRA Reviews and AIRA Stars are paid evaluation services available only to business categories that AIRA is currently qualified and equipped to evaluate. AIRA may decline to offer the service to certain businesses or categories.

Before purchasing the service, the business will be informed about the evaluation process, applicable criteria, required information, fee, and publication terms. By purchasing the service, the business agrees that AIRA may publish the completed review and AIRA Stars whether the result is positive, neutral, or unfavorable.

Before publication, AIRA will provide the business with a copy of the review to identify factual errors. The business may submit supporting information to request correction of factual inaccuracies but may not edit, negotiate, purchase, or influence AIRA’s opinions, conclusions, or AIRA Stars.

The review fee covers AIRA’s time and evaluation work. The fee is non-refundable once AIRA begins the evaluation, including when the business disagrees with the review or rating. If AIRA determines before beginning the evaluation that the business is not eligible, AIRA will not charge the fee or will refund any amount already collected.

Membership, sponsorship, advertising, or other payments do not improve or influence an AIRA Review or AIRA Stars.

AIRA may delay or decline publication when required information is incomplete, the evaluation cannot be completed, publication may violate law, or significant safety, accuracy, conflict-of-interest, or integrity concerns exist. AIRA will not withhold a completed review merely because the result is unfavorable.

Reviews reflect AIRA’s observations and information available on the evaluation date. AIRA may update, expire, suspend, or remove a review when it becomes outdated, business conditions materially change, or credible new information affects its accuracy or reliability.

AIRA Reviews are paid evaluation services. The business pays AIRA for the evaluation process. Payment does not guarantee a positive review or a specific number of AIRA Stars.

AIRA is intended to be a respectful, useful, and trustworthy community. Users are responsible for the content they post.

Do not post or engage in false or misleading information, harassment, threats, hate speech, obscene or sexually explicit content, spam, scams, impersonation, private personal information, copyright or trademark infringement, illegal offers, malware, fake reviews, rating manipulation, competitor attacks, or undisclosed paid promotions.

Content should be relevant to the AIRA community and should not misrepresent personal experience, business ownership, employment, compensation, or another relationship that may affect credibility.

Users may report content, comments, listings, or accounts that may violate these rules and may block another user where the feature is available.

AIRA may review, limit, remove, preserve, or report content and may warn, suspend, or terminate accounts. We may retain evidence when reasonably needed for safety, fraud prevention, legal compliance, or dispute resolution.

For immediate danger or emergencies, contact the appropriate emergency service. AIRA is not an emergency service.

General Cancellation

A business may cancel future renewal of a recurring service by following the cancellation method stated at purchase. Cancellation does not automatically refund amounts already charged for a service period that has begun, except where required by law or expressly stated in the purchase terms.

Work Already Started

Fees for verification, review, content preparation, onboarding, or another service may become non-refundable after AIRA begins the work, provided that this condition was clearly disclosed before purchase.

No Guaranteed Result

A refund is not available merely because a listing, sponsorship, verification request, or review does not generate leads, customers, sales, approval, or a favorable rating.

AIRA-Caused Non-Delivery

If AIRA cannot provide a purchased service for reasons within its control, AIRA may provide a replacement service, service credit, or refund as stated in the applicable order terms.

Policy Violations

AIRA may suspend or remove services for false information, nonpayment, unlawful content, fraud, safety concerns, or violation of AIRA policies. The applicable purchase terms should state whether any unused amount is refundable.

Refund Requests

Refund requests must be sent to support@airabynisarga.com within 24 hours of the charge and must include the business name, purchaser name, service purchased, payment date, and reason for the request.

All fees, service details, and applicable terms will be shown or communicated before payment. Except where required by law, refunds are provided according to the rules below.

Business Membership

A business may request cancellation and a full refund within 24 hours of payment before AIRA begins creating or activating the business listing.

Once listing setup has started or the listing has been published, the membership fee is non-refundable. The listing will remain active until the end of the purchased membership period unless it is removed earlier for a policy violation or at the business’s request.

Memberships do not automatically renew unless expressly stated at the time of purchase. If a membership is not renewed, the listing will be removed after the membership expires.

Sponsorship

All sponsorship payments are final and non-refundable because AIRA reserves the placement and begins setup immediately after payment is received.

If a business cancels, changes its plans, or does not provide required materials on time, no refund will be issued. AIRA may, at its discretion, allow the sponsorship to be rescheduled or transferred to another available placement.

If AIRA is unable to provide the agreed sponsorship, AIRA may reschedule it or provide an equivalent sponsorship credit.

Verified Badge

The Verified Badge service is offered only after AIRA confirms that the business and its category are eligible.

All Verified Badge payments are final and non-refundable. The fee covers AIRA’s verification process and administrative work. Payment does not guarantee approval or receipt of the Verified Badge.

No refund will be issued if the business does not qualify, does not provide the required information, withdraws its request, or disagrees with AIRA’s decision.

The fee covers one verification process. Re-verification, renewal, or future updates may require a separate non-refundable fee, which will be communicated before payment.

Initial AIRA Review

AIRA Reviews are offered only after AIRA confirms that the business and its category are eligible for evaluation.

All AIRA Review payments are final and non-refundable. The fee covers AIRA’s evaluation process and does not guarantee a positive review or a specific number of AIRA Stars.

No refund will be issued if the business withdraws, fails to provide required information, disagrees with the review, rating, or publication, or receives a lower rating than expected.

Before publication, the business may review the report only to identify factual errors. The business cannot change or influence AIRA’s opinions, conclusions, or AIRA Stars.

AIRA Review Renewal or Update

An AIRA Review renewal or update is a separate paid service.

All renewal and update payments are final and non-refundable. The fee covers AIRA’s new evaluation of the business based on current information and conditions.

The updated review may result in the same, higher, or lower number of AIRA Stars. Payment does not guarantee that the previous review or rating will remain unchanged.

No refund will be issued if the business withdraws, fails to provide required information, or disagrees with the updated review or rating.

Custom Services

Refund and cancellation terms for custom services will be stated in the applicable proposal, invoice, or written agreement.

Unless otherwise stated, a custom-service payment may be refunded before work begins, less any non-refundable third-party expenses already paid by AIRA. Once work begins, completed work, deposits, and third-party expenses are non-refundable.

AIRA Cancellations and Payment Errors

All payments are final and non-refundable, except for duplicate charges or confirmed payment-processing errors.

If AIRA confirms that a business was charged more than once or charged an incorrect amount, AIRA will correct the error or refund only the duplicated or incorrect amount.

Approved refunds will be returned to the original payment method whenever possible. Processing times may vary depending on the bank or payment provider.

Payment-error requests must be submitted to support@airabynisarga.com with the business name, service purchased, payment date, payment receipt, and a description of the error.

Users may request deletion of their AIRA user account through Account → Delete account in the app or through airabynisarga.com/delete-account.

A user account is the login account used to access AIRA. When a user account is deleted, AIRA will delete or de-identify the user profile and personal data associated with that account, including favorites, posts, comments, and account activity, except information that AIRA reasonably needs to retain for security, fraud prevention, contractual records, payment records, legal obligations, dispute resolution, or another reason described in the Privacy Policy.

Business memberships and business listings are administered separately from user login accounts. When a business purchases an AIRA membership, AIRA may associate an owner email address with the business listing. If that owner creates a user account, the user may view the linked business listing through the account.

Deleting the linked user account does not cancel an active business membership and does not remove the business listing. The deleted user will lose login access to the listing, but the listing will continue to appear on AIRA until the current membership period ends.

Before a membership expires, AIRA may contact the business owner or authorized representative regarding renewal. If the membership is renewed, the listing continues for the renewed period. If the membership is not renewed, the listing is removed after the membership expires according to AIRA’s administrative process.

AIRA may retain business-owner contact details, membership information, payment records, and other business records needed to administer the active membership, process renewal or expiration, maintain accurate business records, prevent fraud, resolve disputes, or comply with law. These records are handled separately from the deleted user login account.

Deleting a user account does not automatically cancel a separate business membership, or payment obligation unless AIRA expressly confirms otherwise.

General questions, privacy requests, and reports of inaccurate information: support@airabynisarga.com

Refund requests: support@airabynisarga.com

Payment errors: support@airabynisarga.com

Operator: Nisarga Group LLC. Website: airabynisarga.com.